Contact Lottery 7

Reach us

Have a question about your Lottery 7 account, a transaction, or a ticket result? Our support team is ready to help. Reach us through the channels below and we'll get back to you as quickly as possible.

Contact us

• Email: [email protected]
• In-app chat: Available directly inside the Lottery 7 app

For payment-related queries, including transactions made via PhonePe, GPay, BHIM, or UPI, please include your transaction reference number and registered mobile number in your email. This helps our team trace your query faster and cuts resolution time significantly. Email responses are typically sent within 24 hours during live-agent hours.

Office hours

Lottery 7 support operates on the following schedule:

• Automated in-app chat: 24 hours a day, 7 days a week
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

The automated chat handles common queries instantly at any hour, ticket status checks, account balance questions, and result confirmations. For more complex issues, such as a GPay or PhonePe payment not reflecting in your Lottery 7 wallet, live agents are available daily from 9:00 AM to 9:00 PM IST to investigate and resolve. Queries raised outside these hours are queued and addressed promptly at the start of the next session.

Online-only support

Lottery 7 is a fully digital platform serving players across India. All support is provided via email and in-app chat, there is no physical office, walk-in centre, or postal address to visit.

To raise a ticket via in-app chat: open the Lottery 7 app, tap the Help icon, select your issue category (Payment, Account, or Results), and start a chat session. For email support, attach screenshots of any failed transactions, for example, a PhonePe or BHIM payment receipt, to speed up verification. All communication is encrypted and handled securely, so you get the same quality of help whether you contact us at midnight or midday.